We endeavour to only offer goods in plentiful supply for sale online, however, we are a small business and occasionally we may experience unusually high demand. Where possible, please supply a delivery address where packages can be received as most of our products will not fit through a standard letter box.
Transactions are powered by Shopify Payments which is secure and simple with no need to set up an account. Shipping is calculated at checkout by weight for three zones, Ireland, Europe and Rest of World.
We ship in stock items within 3 working days via An Post (the Irish national postal service) for small items or via courier larger items. We will show the website as closed on the home page at times when we are away, during which you may order accepting a slight delay or email us to check timescale. We will use a tracking service at our discretion. Every care is taken to protect our products when packing but we can’t guarantee their care during transit - please contact us if you have any issues.
We guarantee goods meet our standards on leaving our workshop. In the unlikely event you receive faulty goods we will happily replace or refund at our discretion. We can’t refund unwanted gifts but may offer an exchange in-store at our discretion or at your cost remotely.
All our products are handmade and may vary slightly from images shown in respect of colour, exact size, shape and packaging.
No products are intended as toys or suitable for small children unless otherwise stated. Washing our products is not recommended unless otherwise stated.
Wool felt may pill (go bobbly) and is best trimmed with sharp scissors or electric beard trimmer. Washing products is not recommended but if necessary do so by hand, shape and leave to dry in a warm place.
We are currently working at capacity for Trade due to raising a young family but enquiries are welcome for the future at jlewiscrafts(at)gmail.com. Please tell us a bit about your shop/venue and provide links to any website or Social Media.