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AN OPEN CRAFTS AND DESIGN WORKSHOP IN DUBLIN CITY

WORKSHOP

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INFORMATION

 

ORDERING ONLINE

WE ENDEAVOUR TO ONLY OFFER GOODS IN PLENTIFUL SUPPLY FOR SALE ONLINE, HOWEVER, WE ARE A SMALL BUSINESS AND OCCASIONALLY WE MAY EXPERIENCE UNUSUALLY HIGH DEMAND. WHERE POSSIBLE, PLEASE SUPPLY A DELIVERY ADDRESS WHERE PACKAGES CAN BE RECEIVED AS MOST OF OUR PRODUCTS WILL NOT FIT THROUGH A STANDARD LETTER BOX. QUANTITIES OF EACH ITEM CAN BE ADJUSTED IN THE PAYPAL SHOPPING CART.  

 

SHIPPING

WE SHIP IN STOCK ITEMS WITHIN 3 WORKING DAYS VIA AN POST (THE IRISH NATIONAL POSTAL SERVICE) FOR SMALL ITEMS OR VIA COURIER FOR TRADE ORDERS OR LARGE ITEMS. WE WILL SHOW THE WEBSITE AS CLOSED UNDER THE VIEW CART BUTTON AT TIMES WHEN WE ARE AWAY, DURING WHICH YOU MAY ORDER ACCEPTING A SLIGHT DELAY OR EMAIL US TO CHECK TIMESCALE. WE WILL USE A TRACKING SERVICE AT OUR DISCRETION. EVERY CARE IS TAKEN TO PROTECT OUR PRODUCTS WHEN PACKING BUT WE CANT GUARANTEE THEIR CARE DURING TRANSIT - PLEASE CONTACT US IF YOU HAVE ANY ISSUES.

 

DELIVERY COSTS

WE TRY TO KEEP SHIPPING SIMPLE. WE OPERATE A PRICE BASED SYSTEM AND ITS THE SAME WHEREVER WERE SHIPPING TO.

€4 ORDERS €0 - €19.99

€5 ORDERS €20 - €29.99

€6 ORDERS €30 - €49.99

€8 ORDERS €50 - €99.99

€10 - ORDERS €100 AND OVER

WE MAY NEED TO ADD EXTRA SHIPPING COSTS FOR HEAVY OR LARGE ITEMS AND WILL STATE THEM WITHIN THE ITEM DESCRIPTION.

REFUNDS/RETURNS

WE GUARANTEE GOODS MEET OUR STANDARDS ON LEAVING OUR WORKSHOP. IN THE UNLIKELY EVENT YOU RECEIVE FAULTY GOODS WE WILL HAPPILY REPLACE OR REFUND AT OUR DISCRETION. WE CANT REFUND UNWANTED GIFTS BUT MAY OFFER AN EXCHANGE IN-STORE AT OUR DISCRETION OR AT YOUR COST REMOTELY.

GENERAL TERMS

ALL OUR PRODUCTS ARE HANDMADE AND MAY VARY SLIGHTLY FROM IMAGES SHOWN IN RESPECT OF COLOUR, EXACT SIZE, SHAPE AND PACKAGING.

NO PRODUCTS ARE INTENDED AS TOYS OR SUITABLE FOR SMALL CHILDREN UNLESS OTHERWISE STATED.

WASHING PRODUCTS IS NOT RECOMMENDED.

PAYMENTS

WE USE A PAYPAL SHOPPING CART AND CARD PROCESSING SYSTEM WHICH IS SECURE AND FAMILIAR TO MOST CUSTOMERS. IF YOU ARE UNFAMILIAR WITH PAYPAL, YOU DONT NEED A PAYPAL ACCOUNT AND ITS STRAIGHT FORWARD TO USE - JUST FOLLOW THE INSTRUCTIONS.

 

TRADE ENQUIRIES

WE WELCOME TRADE ENQUIRIES AT JLEWISCRAFTS(AT)GMAIL.COM. PLEASE TELL US A BIT ABOUT YOUR SHOP/VENUE AND PROVIDE LINKS TO ANY WEBSITE OR FACEBOOK PAGE AND IN RETURN WELL SEND YOU OUR LATEST CATALOGUES.

 

CARE

WOOL FELT MAY PILL (GO BOBBLY) AND IS BEST TRIMMED WITH SHARP SCISSORS OR ELECTRIC BEARD TRIMMER.

WASHING PRODUCTS IS NOT RECOMMENDED BUT IF NECESSARY DO SO BY HAND, SHAPE AND LEAVE TO DRY IN A WARM PLACE.

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