We endeavour to only offer goods in plentiful supply for sale online, however, we
are a small business and occasionally we may experience unusually high demand. Where
possible, please supply a delivery address where packages can be received as most
of our products will not fit through a standard letter box. Quantities of each item
can be adjusted in the PayPal shopping cart.
We ship in stock items within 3 working days via An Post (the Irish national postal
service) for small items or via courier for trade orders or large items. We will
show the website as closed under the VIEW CART button at times when we are away,
during which you may order accepting a slight delay or email us to check timescale.
We will use a tracking service at our discretion. Every care is taken to protect
our products when packing but we can’t guarantee their care during transit - please
contact us if you have any issues.
We try to keep shipping simple. We operate a price based system and it’s the same
wherever we’re shipping to.
€4 orders €0 - €19.99
€5 orders €20 - €29.99
€6 orders €30 - €49.99
€8 orders €50 - €99.99
€10 - orders €100 and over
We may need to add extra shipping costs for heavy or large items and will state them
within the item description.
We guarantee goods meet our standards on leaving our workshop. In the unlikely event
you receive faulty goods we will happily replace or refund at our discretion. We
can’t refund unwanted gifts but may offer an exchange in-store at our discretion
or at your cost remotely.
All our products are handmade and may vary slightly from images shown in respect
of colour, exact size, shape and packaging.
No products are intended as toys or suitable for small children unless otherwise
Washing products is not recommended.
We use a PayPal shopping cart and card processing system which is secure and familiar
to most customers. If you are unfamiliar with PayPal, you don’t need a PayPal account
and it’s straight forward to use - just follow the instructions.
We welcome trade enquiries at jlewiscrafts(at)gmail.com. Please tell us a bit about
your shop/venue and provide links to any website or Facebook page and in return we’ll
send you our latest catalogues.
Wool felt may pill (go bobbly) and is best trimmed with sharp scissors or electric
Washing products is not recommended but if necessary do so by hand, shape and leave
to dry in a warm place.